Republic Energy Services strongly encourage you to take some time to read this Privacy Policy in full.

If you do not agree to this privacy policy, please do not provide us with your data.


WHEN DOES THIS PRIVACY POLICY APPLY?

This Policy covers how we collect and use your data e.g.
  • when you visit or use our consumer and customer-directed websites, applications or social media channels;
  • purchase and use our products, services, systems or applications;
  • subscribe to our newsletters;
  • provide to us your goods or services;
  • contact our customer support;
  • join our business events;
  • or otherwise interact with us in your capacity as consumer, business customer, partner, (sub) supplier, contractor or other person with a business relationship with us.

WHAT TYPES OF DATA WE COLLECT ABOUT YOU?

Depending on who you are (e.g. customer, consumer, supplier, business partner, etc.) and how you interact with us (e.g. online, offline, over the phone, etc.) we may process different data about you. 

Below you will find an overview of the categories of data that we may collect:

Information you provide to us directly

  • Personal identification data
    • Name, surname, title, date of birth
  • Contact information data
    • Email, phone number, address, country
  • Account log in information
    • Log in ID, password or other security codes
  • Images and/or videos from which you may be identified
    • Pictures taking by RES during audits or otherwise provided to us
  • Financial data
    • Credit card data, bank account data
  • Any other information that you decide to voluntarily share with Republic Energy Services or its affiliates
    • Feedback, opinions, reviews, comments, uploaded files, interests, information provided for our due diligence process
Information we collect automatically
When you visit or use our websites or applications, subscribe to our newsletters or otherwise interact with us through our digital channels, in addition to the information you provide to us directly, we may collect information sent to us by your computer, mobile phone or other access device. For example, we may collect:
  • Device information
    • Hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version, and settings of the device you use to access the services
  • Log information
    • Time and duration of your use of our digital channel or product
  • Location information
    • Your actual location (derived from your IP address or other location-based technologies), that may be collected when you enable location-based products or features such as through our apps
  • Other information about your use of our digital channels or products
    • Apps you use or websites you visit, links you click within our advertising e-mail, motion sensors data
  • Information we may collect from other sources
    • To the extent permitted by applicable law, in addition to our websites, applications and other digital channels, we may also obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms and other third parties. For example, depending on your social media settings, if you choose to connect your social media account to your RES account, certain data from your social media account will be shared with us, which may include data that is part of your profile.


HOW DO WE USE YOUR DATA?

We may use your data for different legitimate reasons and business purposes.

Below you will find an overview of the purposes for which we may process your data:

  • Assessment and (re)screening of (potential) Customers, Suppliers and/or Business Partners
    • Conducting due diligence
  • Conclusion and execution of agreements
    • Sales, billing, shipment of products or services, registration to mobile applications or websites, warranty, service communications, account management
  • Providing support (upon your request)
    • Providing support via communication channels, such as customer or contact center support
  • Direct marketing
    • Promoting contact with consumers and/or business customers (only in certain countries), email marketing, market surveys, personalizing your experience by presenting products and offers tailored to you (such as on our sites, applications or in other communications)
  • Security and protection of our interests/assets
    • Deploying and maintaining technical and organizational security measures, conducting internal audits and investigations, conducting assessments to verify conflict of interests.
  • Compliance with legal obligations
    • Disclosing data to government institutions or supervisory authorities as applicable in all countries in which we operate, such as tax and national insurance deductions, record-keeping and reporting obligations, conducting compliance audits, compliance with government inspections and other requests from government or other public authorities, responding to legal process such as subpoenas, pursuing legal rights and remedies, and managing any internal complaints or claims.
  • Defense of legal claims
    • Establishment, exercise or defense of legal claims to which we are or may be subject

HOW DO WE USE YOUR DATA FOR MARKETING?

Republic Energy Services may send you regular promotional communications about their products, services, events and promotions.

In order to provide you with the best personalized experience, sometimes these communications may be tailored to your preferences (for example, as you indicate these to us, as we may have inferred from your website visits, or based on the links you click in our emails). When required by applicable law, we will ask your consent before starting the above activities. In addition, we will give you the opportunity to withdraw your consent (opt-out) at any time.

In particular, you can always opt-out from receiving marketing-related emails by following the unsubscribe instructions provided in each email. You can always contact us (you will find the contact details in the below section "what are your choices?") to opt-out from receiving marketing-related communications.

Please note that even if you opt out from receiving marketing communications, you might still receive administrative communications from us, such as technical updates of our products, order confirmations, notifications about your account activities, and other important notices.


ON WHAT LEGAL BASIS DO WE USE YOUR DATA?

In order to be able to process your data, we may rely on different legal bases, including:
  • Your consent (only when legally required or permitted). If we rely on your consent as a legal basis for processing your data, you may withdraw your consent at any time;
  • The necessity to establish a contractual relationship with you and to perform our obligations under a contract;
  • The necessity for us to comply with legal obligations and to establish, exercise, or defend our self from legal claims;
  • The necessity to pursue our legitimate interests, including:

o To ensure that our networks and information are secure

o To administer and generally conduct business within the Company

o To prevent or investigate suspected or actual violations of law, breaches of a business customer contract,  or non-compliance with the Republic Energy Services policies;

  • The necessity to respond to your requests;
  • The necessity to protect the vital interests of any person;
  • Any other legal basis anyhow permitted by local laws.

WHEN DO WE SHARE YOUR DATA?

We do not share any of your data except in the limited cases described here.

If it is necessary for the fulfillment of the purposes described in this Policy, we may disclose your data to the following entities:
  • Service providers: like many businesses, we may outsource certain data processing activities to trusted third party service providers to perform functions and provide services to us, such as consulting providers, shipping providers;
  • Business partners: we may share your data with trusted business partners so they can provide you with the services you request;
  • Public and governmental authorities: when required by law, or as necessary to protect our rights, we may share your data with entities that regulate or have jurisdiction over Republic Energy Services.
  • Professional advisors and others: we may share your data with other parties including professional advisors, such as banks, insurance companies, auditors, lawyers, accountants, other professional advisors.
  • Other parties in connection with corporate transactions: we may also, from time to time, share your data in the course of corporate transactions, such as during a sale of a business or a part of a business to another company, or any reorganization, merger, joint venture, or other disposition of our business, assets, or stock (including in connection with any bankruptcy or similar proceeding).

HOW LONG DO WE KEEP YOUR DATA?

We keep your data for the period necessary to fulfill the purposes for which it has been collected (for details on these purposes, see above section "How do we use your data?"). Please keep in mind that in certain cases a longer retention period may be required or permitted by law. The criteria used to determine our retention periods include:

How long is the data needed to provide you with our products or services or to operate our business?
Do you have an account with us? In this case, we will keep your data while your account is active or for as long as needed to provide the services to you.
Are we subject to a legal, contractual, or similar obligation to retain your data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.

HOW DO WE SECURE YOUR DATA?

To protect your data, we will take appropriate measures that are consistent with applicable data protection and data security laws and regulations, including requiring our service providers to use appropriate measures to protect the confidentiality and security of your data.  Depending on the state of the art, the costs of the implementation and the nature of the data to be protected, we put in place technical and organizational measures to prevent risks such as destruction, loss, alteration, unauthorized disclosure of, or access to your data.


WHAT ARE YOUR RESPONSIBILITIES?

We would like to remind you that it is your responsibility to ensure, to the best of your knowledge, that the data you provide us with, are accurate, complete and up-to-date. Furthermore, if you share with us data of other people, it is your responsibility to collect such data in compliance with local legal requirements. For instance, you should inform such other people, whose data you provide to us, about the content of this Policy and obtain their consent.


WHEN WILL THERE BE UPDATES TO THIS PRIVACY POLICY?

This privacy policy might change from to time.

what our clients say!

Scott and his team from Phillips handled all phases of our recent LED retrofit including design as well as receipt of our rebate cheques and promptly dealt with any of our concerns. We are delighted with our new system which will reduce our utility costs today and in the future.

Aubrey Beers
Contact now
Phone: 416.844.9366

Philips Energy Solutions Partner

PrintTell a FriendBookmark Site